Shipping and Returns

Shipping & Payment options for our retail outlets

Payment Options

Online orders 

Phone orders   

If you wish to pay by personal cheque or money order, please print our order form and either call the store or fax your order in. Your shipping charges will be added at that time. Your order will be shipped when payment is received.

Out of country orders require a credit card.

Pricing and Availability

All prices are quoted in Canadian dollars and are subject to all applicable provincial and federal taxes.

We ensure complete customer satisfaction and will strive to ship products as ordered, within 24 hours of placing the order. Orders placed on Friday afternoons through to Monday morning will be processed on the following Monday morning (excluding holidays).

Should the goods be out of stock we will be glad to special order the merchandise as requested and you shall be notified of a new shipping/delivery date.

Shipping Procedure

You have the choice of Mail, Courier or Pick Up (no charge) at Carleton Place, Cookstown, Lethbridge or Saint-Hyacinthe branch locations.

Shipping times to most locations in Canada are up to 5 business days depending on the service you choose.

Orders placed on Friday afternoons through to Monday morning will be processed on the following Monday morning (excluding holidays).

Shipping outside of Canada will be by Courier only. Custom and/or duty charges may apply.

Returns

Our return policy is very simple.  Within 14 days of receipt of your order, you may return any unused portion of your order in its original packaging and/or tags attached.  We will issue a full refund (excluding shipping) for the price of any regular priced merchandise you return that is in its original condition.

Please call the store manager at the location of purchase, Monday to Friday between 10 a.m. and 4 p.m. to explain the reason for returning and a return authorization number will be issued.  This number must be written on your accompanying sales receipt as well as marked on the outside of the parcel.  Enclose a copy of the sales receipt inside the parcel, wrap the parcel securely and send it to the store's address of purchase.

Only merchandise with a prior Return Authorization and sales receipt will be processed for a refund.

Non-refundable items are - undergarments, special orders, animal health products including medications.

Disclaimer

CCWG attempts to provide the most recent, accurate and reliable information on our website. However, the website may occasionally contain incomplete data, typographical errors or other inaccuracies, or feature an item that is no longer in stock. Any errors are unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order.

CCWG reserves the right to correct errors and to update product information at any time.